At Breviona, we are committed to providing our customers with a seamless, secure, and satisfying shopping experience. This Refund and Returns Policy outlines all terms and conditions for returning products, requesting refunds, and exchanging items. All shipping costs for returns and exchanges are fully covered by Breviona to ensure a convenient and hassle-free process for our customers.

1. Policy Objectives

  • Protect our customers’ rights and ensure complete satisfaction with our products.
  • Clearly outline procedures for returns, exchanges, and refunds.
  • Guarantee that all shipping costs related to returns or exchanges are borne by Breviona.

2. General Return Conditions

Customers may request a return under the following conditions:

  1. Timeframe: Return requests must be made within 14 days from the date of receiving the product.
  2. Product Condition: Items must be unused, intact, and in their original packaging, including all accessories.
  3. Proof of Purchase: A purchase invoice or receipt must be provided to facilitate the return process.
  4. Prior Communication: Customers must contact our Customer Service team before sending the product back, to receive instructions and a tracking number for the shipment.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or customization reasons, including:

  • Custom-made or personalized products.
  • Products that have been opened or used in a way that prevents resale.
  • Perishable goods, food items, or products prone to damage.
  • Products damaged due to misuse by the customer.

4. Return Process

  1. Contact our Customer Service team via info@breviona.com or +971 58 819 7330, providing the reason for the return.
  2. Provide the order number, product name, reason for return, and photos of the item if required.
  3. You will receive instructions for returning the product using our approved shipping service, with all shipping costs covered by Breviona.
  4. Once the product is received, it will be inspected to ensure it meets the return conditions.
  5. You will be notified of the outcome within 3–5 business days.

5. Refund Policy

  • Once the return is approved, refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method or another agreed method.
  • Customers do not bear any shipping or handling fees for returns, as all return shipping costs are fully covered by Breviona.

6. Exchanges

  • Customers may exchange a product for another item, subject to availability.
  • Any price difference between the exchanged items will be calculated automatically.
  • If the desired replacement product is unavailable, customers may request a full refund after product inspection.
  • All shipping costs for exchanges are fully covered by Breviona to ensure a convenient experience.

7. Customer Support

For any inquiries or assistance regarding returns, exchanges, or refunds, please contact our Customer Service team:

Email: info@breviona.com
Phone: +971 58 819 7330

8. Important Notes

Breviona reserves the right to reject any return that does not comply with the conditions outlined in this policy.

Products must be returned in their original condition to avoid rejection.

Any damage or loss during shipping is covered by Breviona, as all shipments for returns and exchanges are fully paid by us.