At Breviona, we are fully committed to protecting your privacy and personal data. Ensuring the confidentiality of our customers’ and partners’ information is a top priority. This Privacy Policy explains in detail how we collect, use, share, and protect your personal information when you use our website and services, including online shopping, account registration, newsletter subscriptions, and interactions with our products and services.

1. Information We Collect

We collect a wide range of data to provide a seamless and high-quality experience for our users:

  1. Personal Information: Full name, email address, phone number, billing and shipping addresses, payment information, and communication history with our support team.
  2. Account Information: Login credentials, passwords, account preferences, purchase history, and personal settings.
  3. Usage and Behavior Information: Pages visited, time spent on site, products viewed, search activities, and interactions with marketing campaigns.
  4. Technical Information: IP address, browser type, operating system, device type, and timestamps of access.
  5. Cookies and Tracking Technologies: Used to collect information about user preferences, improve browsing experience, and analyze website performance.
  6. Third-Party Information: Data provided by payment gateways, delivery companies, or marketing partners necessary for secure and effective service delivery.

2. How We Use Your Information

We use your personal information in multiple ways to ensure a reliable and comprehensive service:

  • Order Processing and Fulfillment: Ensuring orders are completed efficiently and accurately.
  • Customer Support: Providing personalized and prompt assistance via email, phone, or live chat.
  • Marketing and Promotions: Sending promotional messages, special offers, and newsletters with your prior consent.
  • Service and Website Improvement: Analyzing data to improve products, services, and user experience.
  • Security and Fraud Prevention: Monitoring transactions and unusual activity to prevent fraud or security breaches.
  • Legal Compliance: Retaining necessary records to comply with local and international laws.

3. Information Sharing

We do not sell or rent your personal information to any third party. However, we may share your data with:

  • Service Providers: Such as payment processors, shipping companies, and technical support providers.
  • Legal and Regulatory Authorities: When required by law or legal investigations.
  • Business Partners: In the event of company mergers, acquisitions, or asset transfers, limited sharing may occur to ensure operational continuity.
  • Advertising and Analytics: Aggregated or anonymized data may be used for targeted marketing campaigns and performance analysis without revealing your identity.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, modification, disclosure, or destruction, including:

  • Encryption: Protecting your data during transmission and storage using advanced security protocols.
  • Restricted Access: Limiting access to authorized personnel only.
  • Regular Security Updates: Monitoring systems and applying updates to prevent breaches.
  • Data Backups: Regular backups to prevent data loss.

5. Your Rights

You have full control over your personal information, including:

  • Access and Correction: Request access to your data and correct any inaccuracies.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Marketing Opt-Out: Opt-out of receiving marketing or promotional communications.
  • Data Portability: Request a full copy of your personal data.
  • Objection to Processing: Object to certain uses of your personal data, within applicable legal limits.

6. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. Any data inadvertently collected will be deleted promptly to comply with legal obligations and protect children’s privacy.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance the user experience, personalize content, and analyze traffic:

  • Session Cookies: To facilitate login and maintain account sessions.
  • Analytics Cookies: To track user behavior on the website and improve services.
  • Advertising Cookies: To provide relevant advertising content based on user interests without revealing personal identity.

You can disable cookies in your browser settings, but this may affect certain features and functionality of the website.

8. Data Retention

We retain your personal data as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Any changes will be posted on this page with a new effective date. Continued use of the website after updates constitutes acceptance of the revised policy.

10. Contact Us

For any questions, concerns, or inquiries regarding this Privacy Policy, you may contact us at:

Email: info@breviona.com
Phone: +971 58 819 7330